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  • Do you ship internationally?
    Yes - we currently ship to the UK, the USA and the whole of Europe.
  • Is there a specific skincare routine I should follow?
    Everyone's skin is different but we recommend these essential, basic, everyday steps: Cleanse (double cleansing with an oil cleanser followed by a water-based cleanser is best) Tone your skin (different skin types require different toners but it should ultimately rebalance your skin's pH level) Serum (acutely treats your skin depending on which one you choose) Moisturise (we love face oils because they are a great source of vitamins and fatty acids and perfect for locking in moisture and serum content) SPF (finally, always remember to protect your skin to avoid sun damage) You can also mask and exfoliate a couple of times a week if you want to!
  • When will I see results?
    Results don't happen overnight, especially when it comes to skincare. It requires time, patience and consistency to eventually notice a difference. Everyone's skin is completely different but scientists say that skin cells turnover about every 28 days, so it could take a month or more to start seeing results. Based on this, we always recommend using our products daily/ regularly for at least a month or two in order to start seeing results.
  • What is NARLOA's return policy?
    Due to the handmade nature of our products and for hygiene reasons, we are unable to accept returns or exchanges at this time. If there is an issue with your order, please do get in touch and we'll see what we can do!
  • Are NARLOA products suitable for sensitive skin?
    Yes! In fact, our whole skincare range is made with sensitive skin in mind. We use plant-based ingredients and we also limit the ratio of essential oils we use to make our products super gentle and mild.
  • Are NARLOA products fragranced?
    No. We only use natural, botanical essential oils which carry active aromatherapy qualities and also have beautiful, light botanical aromas! We never ever use parfums/ synthetic/ traditional fragrances as these tend to irrirate skin.
  • Do NARLOA products come in glass?
    In 2020, we switched our three body oils from plastic to glass. Our three face oils also come in glass bottles, as does our cleansing oil. Our two toners, bath soak and face wash come in recyclable plastic.
  • Are all NARLOA products handmade?
    Yes, everything is handmade apart from the Aloe + Lemon Face Wash. It contains water and preservatives so we wanted to make sure it was made in a lab for safety reasons. It has also been safety tested.
  • Are NARLOA products vegan-friendly?
    Yes, all our products are vegan-friendly, plant-based and contain zero animal/insect derived ingredients.
  • How long will my order take to arrive?
    All orders are processed within 3-5 business days. We then we ship via Royal Mail who take between 1-3 business days to deliver within the UK and slightly longer for international orders.
  • I still haven't received my order
    If you don't receive your order within few weeks, please email us at with your order number and name. We will get in touch with Royal Mail to see where your order is. If it's an international order, it's likely to be stuck in customs. If you're based in the UK, it could be sitting at your local sorting office for a number of reasons.
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